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Q: How long does shipping take?
A: It takes 5-6 business days to make your custom necklace. Shipping takes an additional 5-9 days depending on your location. So, in total, you should expect a delivery time of 12-18 days. We always strive to deliver your order as quickly as possible and will keep you updated on the status via email.
Q: What material are the necklaces made of?
A: Our necklaces are made of high-quality stainless steel, which is known for its durability and resistance. Each chain is finished with a luxurious gold or rose gold plating that does not fade and guarantees a long-lasting shine. The material is also hypoallergenic and skin-friendly.
Q: How can I contact you?
A: You can contact us at any time by email at [email protected] . Alternatively, you can fill out the contact form on our website here. Our customer service team will be happy to answer any questions, suggestions or special requests you may have.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number. This allows you to check the status of your delivery online at any time.
Q: What is your return policy?
A: Your satisfaction is important to us. If you are not satisfied with your purchase, you can return the product within 7 days of receipt. Please note that personalized items may not be returnable unless they have a manufacturing defect. Contact our customer service for more information.
Q: Are the necklaces suitable for allergy sufferers?
A: Yes, our necklaces are made of hypoallergenic stainless steel and are therefore suitable for sensitive skin.
Q: Can I add special requests or additional engravings?
A: We always try to accommodate individual requests. If you have any special requests or would like additional engravings, please contact us before ordering so we can discuss the options.
Q: What payment methods do you accept?
A: We accept all major payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and Klarna. All transactions are secure and encrypted.
Q: Do you also deliver internationally?
A: Yes, we offer worldwide shipping. Shipping costs and delivery times may vary depending on the destination country. All details will be displayed during the checkout process.
Q: How do I properly care for my necklace?
A: To preserve the shine of your necklace, we recommend cleaning it with a soft cloth and avoiding contact with chemicals such as perfume or lotion. It is best to store it in the included jewelry box when not wearing it.
If you have any further questions that are not answered here, do not hesitate to contact us. We look forward to helping you!