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Return policy
At Eternal Bond, your satisfaction is our top priority. We are committed to providing you with high quality, customized products that you will love. Please read our return policy below to understand how we can help you.
7-day color fading guarantee
We pride ourselves on the durability and vibrancy of our products. If you notice any color fading within 7 days of receiving your item, please let us know and we will happily arrange a return or exchange to ensure you are completely satisfied with your purchase.
Tailor-made products
Each of our products is uniquely crafted to your personal specifications, making your item truly one of a kind. Due to the personalized nature of these products, we are unable to accept returns or offer refunds for changes of mind or personal preferences. We recommend that you double check your order details to make sure everything is exactly as you want it.
Damaged or defective products
We carefully package every order, but if your product arrives damaged or has a manufacturing defect, we’re here for you. Please contact us immediately at [email protected] , and we will arrange a replacement with expedited shipping at no additional cost to you as soon as possible. To speed up the process, we kindly ask that you send us a photo of the damaged item so we can resolve the issue with our service provider.
We are here for you
Your well-being is important to us. If you have any questions or need assistance, please do not hesitate to contact us. Our customer support team is ready to help you personally and resolve any concerns as quickly as possible.
Thank you for choosing Eternal Bonding. We look forward to creating something special for you!